SHIPPING & RETURNS

SHIPPING POLICY

At Pawlicious, we know how excited you are to pamper your furry friend — that’s why we work hard to get your orders to you as quickly and safely as possible!

🚚 Shipping Timeline

Order Processing: 1–2 business days
Delivery Time: 3–7 business days (depending on your location)
Delivery Partners: We ship via trusted courier services to ensure timely and secure deliveries.

🌍 Shipping Areas

We currently ship across [Insert your country/region, e.g., India].
International shipping coming soon!

💰 Shipping Charges

Free Shipping on orders above ₹[insert value]
For orders below that, a flat shipping rate of ₹[insert amount] applies.

📦 Order Tracking

Once your order is shipped, you'll receive a confirmation email or SMS with a tracking link so you can follow your pet’s goodies every step of the way!

❗Delivery Delays

In rare cases of weather issues, high order volume, or courier delays, delivery might take a little longer — but we’ll keep you informed every step of the way.

Need Help?
Reach out to us at ayesharehmat6789@gmail.com or call us at 034562780. We're happy to help!

RETURN & EXCHANGE POLICY

At Pawlicious, your satisfaction — and your pet’s happiness — mean the world to us. If something’s not quite right, we’re here to help!

✅ Return Eligibility

You can request a return or exchange within 7 days of delivery if:

The item is damaged or defective
You received the wrong product
The item is unused, in its original packaging, and in resalable condition

Note: Perishable items (like treats or food) cannot be returned if opened or used.

💸 Refund Process

Once we receive and inspect the returned item, we’ll initiate your refund within 3–5 business days.
Refunds will be credited to your original payment method.
In case of prepaid orders, refund timelines may vary slightly depending on your bank.

🔁 Exchange Policy

If you received a damaged or incorrect item, we’ll replace it at no extra cost. Just reach out within 7 days with a photo of the item and your order number.

🚚 Return Shipping

If the return is due to our error (wrong/damaged item), we’ll cover the return shipping.
For other returns (like a change of mind), return shipping is the customer’s responsibility.